"Control the Present, Predict the Future"

Hello Everyone…

2010 Survey Say’s…

     Note: we are sending this out to both our Newsletter list as well as to all that responded to the survey.  If you are not already on the Newsletter list, click here to sign up now.

     A month or so ago, we sent out a survey asking various questions.  We did this at our busiest time of the year (which is why it took awhile to get to the results) which is when we usually have longer hold times on the phone.   This is the time of year new customers are coming on board, current customers are updating, new staff being trained, etc. 

We received 70 replies to the survey.  The straight numerically quantifiable questions are listed below.  My next newsletter will address specific comments from the open ended questions.  There are some great ideas, some kudos, and some dirty laundry.  Should be fun!  Note I will be traveling over the holiday so expect a delay in the next letter.

Question 1 was simply ‘Who are You?’  We had 70 folks fill out the survey.

Question 2 asked who your web provider was.  No dominate player though about a dozen of the 70 use Coursetrends. 

Questions 3 thru 6 ask about your experience with your web site.  This is totally self-serving.  The CPS Website www.ClubProphetSystems.com is a new product that we developed.  It allows you to build and maintain your own website.  We will offer this as a service to anyone who is interested.  I have been using it for a couple months now and it is very easy to maintain and update the site.  Something I used to pay significantly to have someone do for me. 

 

 

 




Question 7, again totally self serving, are all products that we currently offer.  If you have expressed interest in any of the items below and were not aware we have a solution for any given item, contact us today.  We will be happy to share the solutions we have with you.




Question 8.  CPS was the majority here with 25 of the 33 responses.  FYI: Our full F&B application has been getting a lot of attention here.  We have made significant updates to it.





Question 10.  Again we have solutions for each of the items below.  We also have a wireless real-time terminal for the beverage cart that works over the mobile phone network and can process credit cards.




Question 11 – not great but not bad either.  Especially during the spring install madness that goes on here.



     Next letter I will air the dirty laundry of specific comments.  I will protect the identity of the authors. 

Until Next Time…

Enjoy J

If you need anything, let us know.

Also, if you would like something specific covered in one of these Lessons, send the request my way.

See all the great tips in our prior newsletters posted on our website under the Lessons from the Pro link. 

Thanks

Tom and Rick Robshaw

Email

Tom@clubprophetsystems.com

Rick@clubprophetsystems.com