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    Mobile Applications

Going Mobile…

Building personal relationships with your customers may be the single most important factor in customer retention. Of course you have all the factors that make your club a “hidden gem”. There is the great signature hole, the beautiful club house, the best burger on the planet, etc. But what makes every loyal member or customer brag about “their course” is they feel special when they there. They are treated well and held in high regard, they have many friends including the staff. Build a good relationship with your customer and you will retain them for a long time.

Mobile application lets you take your business to the customer. Imagine these two scenarios:

1) On a very busy Saturday morning a golfer Checks-In at the counter. The line is 8 deep and he is running late. He gets his turn to pay and your cashier, who has been trained well to collect customer data, asks for his name, phone number, email address, etc. So you have just added a bit more frustration to a guy who is trying to get at least a few practice putts in before tee off.

2) With the CPS Mobile Starter App – The cashier asks for the player’s name, collects payment and sends the guy to the first tee. The line at the counter is short since the cashier is not doing all the data entry so the guy is quickly in and out of the shop and has a few minutes to warm up . On the Tee he is greeted by a Starter with the Samsung upcoming Mobile Starter App. The Starter verifies payment as this app is connected in real time to the tee sheet in the shop. He chats with the players, asks them to group together for a photo. Snaps the photo using the mobile ipad or tablet and says – “Great Picture! Give me your email addresses and I’ll send each of you a copy!” Everyone wins.

Club Prophet has several mobile applications that give your staff the opportunity to interact with your customers without hiding behind the counter. In the F&B area table side ordering seeds up the entire process as tickets are printing in the kitchen and at the bar before the waiter even leaves the table. Credit cards can be processed table-side to not only speed up check-out but ensures security as the card stays with the consumer.

Beverage Cart POS brings the ability to take credit cards at the beverage cart. People don’t carry cash like they used to. Having the ability to accept credit cards for payment out on the course will increase your sales.

Your iPod, iPhone, or iPad can now double as a physical inventory computer. With an add-on sled for the barcode scanner you can use your mobile device to perform physical inventory and upload the inventory count to your CPS Inventory system.

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