Meet CPS Air
Building personal relationships with your customers may be the single most important factor in customer retention. Of course, you have all the factors that make your club a hidden gem—the great signature hole, the beautiful club house, the best burger on the planet—but what makes all loyal members or customers brag about “their course” is they feel special there. They are treated well, are held in high regard, and have many friends including some among the staff. Build a good relationship with your customer, and you will retain them for a long time. Mobile applications can help build this relationship by letting you take your business to the customer.
Imagine these two scenarios in order to understand the difference mobile applications can make in your golf course mangement software:
Scenario #1: On a very busy Saturday morning, a golfer goes to the counter to check in. The line is 8 people deep, and he is running late. When it is finally the golfer's turn to pay, your cashier, who has been trained well to collect customer data, asks for a name, phone number and email address. So, you have just added a bit more frustration to someone who desperately wants a few practice putts before tee off.
Scenario #2 with Club Prophet Systems: Using CPS Mobile Starter App, the cashier simply asks for a name, collects payment and sends the golfer to the first tee. The line at the counter is short because the cashier is not doing all the data entry. Check-in is quick and respects your golfer's time, even allowing for a warm-up. On the tee, a starter greets the player with the CPS StarterHut Mobile App. The starter verifies payment as this app connects in real time to the tee sheet in the shop. He chats with the players, asks them to group together for a photo and snaps one using the iPad or tablet. “Great picture! Give me your email addresses, and I’ll send each of you a copy," the starter says. Everyone wins. The starter can also mark players as tee’d off, made the turn, or finished play, for detailed round tracking back in the shop that includes color-coded indicators showing on-time or running late thresholds.
Club Prophet Systems has several mobile applications that give your staff the opportunity to interact with your customers without hiding behind the counter. In the F&B area, table-side ordering speeds up the entire process. Tickets print in the kitchen and at the bar before the server even leaves the table. Credit cards can be processed table-side, not only to speed up check-out but to ensure security as the card stays with the customer.
CPS TV is the latest mobile app for Apple TV that will display a real-time tee sheet on a television to let golfers know who's up next at tee. You can display the tee sheet for one course or rotate the schedule for multiple courses.
CPS GO is a mobile app that will equip an iPad to be a self-serve kiosk for golfers to check in for tee time check-in and pay for their rounds. CPS GO connects the iPad to the golf POS system. This iOS app can charge the golfer’s credit card or apply charges to a member account, without the golfer needing to wait for an available cashier.
CPS Air for iOS puts the entire golf point-of-sale on an iPad. Club Prophet Systems created an entire new architecture under the hood to make a fast and efficient mobile POS app that connects to your golf course management system either via WIFI or cell network.
CPS Air features include customer charges, running a tab, real-time inventory and credit card payments. It is a great solution for use on the beverage cart, at remote contact points during large events or in the shop on the customer side of the counter for personalized touch—anywhere you can imagine interacting with customers for a sale transaction, as long as you have a WiFi or cellular signal. Everything integrates in real-time with the rest of the CPS suite of products.
Your iOS mobile device can double as a physical inventory computer. With an add-on sled for the barcode scanner, you can use your mobile device to perform physical inventory and upload the inventory count to your CPS inventory system.