Join Club Prophet Systems with Gallus Golf on Wednesday for a free webinar on CPS Precheck. This newsletter also shares some best practices on how to gear up for a fantastic new season and a money-saving tip about ACH. Read on.
Remember to mark your 2020 calendar for the CPS National Users Conference in Orlando on January 19. Our newly formed User Advisory Board is helping plan the event. If you are interested, send us an email to get involved.
The Golf Industry's First "Precheck" System Now Live
New integration with Gallus Golf delivers mobile check-in & payment prior to tee time.
Join us for a free CPS Precheck Webinar in conjunction with Gallus Golf.
Wednesday, May 15 at 11 a.m. EDT.Register online.
Together with Gallus Golf, CPS brings golfers the convenience of early check-in and payment for their tee times -- right from your course's mobile app. Golfers can opt-in to receive push notifications that tee times are eligible for early check-in. The golfer simply pays online, while CPS StarterHut immediately marks the tee time as checked in and paid, and delivers data properly in all reports. As the consumer world moves toward frictionless and painless buying processes, CPS and its partners will continue to innovate in this area. We are excited for CPS Precheck to be available in the 2019 season.
With 1,001 little details to remember as your course becomes prepped and ready to greet golfers, CPS is offering a few best practices from our team members. Consider your POS as an extra hand that can help you out with the process. Here are a few best practices to keep in mind.
Tip #1: Test all of your rates.
A good rule of thumb before opening for the season is to test every rate you plan to use for the season, such as booking a tee time, setting a cart, and adding a guest. Ensure that all rates are working at the correct times of day and days of week. This is especially important when using the CPS Season Code feature, which sets different rates for different times of the year.
Tip #2: Review your membership records.
We also recommend reviewing membership records, particularly the Class field which is associated with the customer's rate. The start of the season is a good time to look through and verify that all member information is correct.
Tip #3: Prep employees with scripts to point customers to key promotions.
Quick scripts are a helpful aide for your employees who have a lot to remember throughout the work day. Write a few lines that will direct customers to the features and promotions important to your facility's business goals. Post them discretely by a register or in their break area. A few samples are provided below:
"Your tee time is all set. What email address would you like your confirmation sent to?
"Stop by the restaurant to see our newly renovated patio while you're here today."
"Are you interested in a coupon for our pro shop? Register at our iPad kiosk to have it emailed to you."
"How was your round? Would you like to schedule your next visit before you leave today?"
Tip #4: Promote a great deal and allow customers to self-register.
Collecting customer information is important to any course's marketing efforts. Related to Tip #3, make sure employees are encouraging customers to leave their contact information. With CPS, you can easily set up an iPad kiosk where customers provide their email address and register to receive a special deal. CPS stores a customer's email address, validates it, and then sends an email asking the customer to fill out a registration form to receive the promotion. Watch the Data Collection Kiosk video. After setup, be sure employees know how to ask customers to register. A script will help!
Why do ACH payments benefit you?
You can avoid expensive credit card fees.
Credit card processing fees can seem insanely high, which is why more clubs are encouraging customers to set up ACH payment processing. ACH, or Automated Clearing House, connects directly to the golfer’s bank account for payment. You skip using a credit card company as the “middle man” and the associated fees. Without storing credit card numbers on file, you are a less attractive target for hackers and identity thieves too.
For setup, you would need to reach out to your customers and/or members and collect their bank name and routing and account info. Asking for a voided check is a simple way to do it. Collect their permission to debit their bank account (ask us for our sample form, if needed) for the monthly billing cycle. Mark the customer record to use ACH. If desired, remove the customer's Credit Card on File data.
Once you have the initial data entered for each account, there is a simple “Batch Pay on Account” feature available from the CPS Sales screen. For details, review our article "90% Savings over Credit Cards" from our previous newsletter.
This is a great way to collect customer dues and monthly bills. Feel free to get in touch with us if you have any questions about this process.