Our CPS B.V. customers have worked closely with Bartje Meijboom over the past year as we improved customer support, assessed your needs in the future, and created a plan to meet those expectations. I would like to sincerely thank our customers for their insight and Bartje for her leadership, along with Joep Hermann and CPS USA's office for participating in this initiative. Bartje’s role from now on will be solely as a sales representative. As we move forward, let’s review a couple of changes from the past year.
Among our improvements, CPS USA established a European support team headed by Benjamin DiYanni, Support Department Supervisor. This team is dedicated to managing and monitoring your support requests.
To submit a support request, you contact your European support team with any problems or questions by sending an email to firstname.lastname@example.org. Every email to email@example.com will create a support ticket in our tracking system. This ticket can be handled by any of our support agents in Europe, Asia, or the United States and can also be tracked by support and service managers. All communication about your support request is recorded in the system to ensure your issue is dealt with as soon as possible by a team of support agents.
Last year, CPS also increased our hours of available technical support from 9:00 to 21:00, Central European Time. In case of an emergency before or after business hours, please call the EU customer support line +31 20 450 99 81. You will be given an option to page the technician on call, ensuring a response as soon as possible.
Responses to these changes have been positive, so we feel well-positioned for growth. We are all excited about the possibilities open to us starting in September, the beginning of the 2020 software sales season.
Next month, Ian Versaw, CPS Regional Sales Manager for 20 years, will visit the Netherlands, as CPS B.V. will focus on enhancement of services to current customers and new sales. Ian, Joep and I, will be visiting customers and business partners. This trip is designed to educate us and assure you of our ongoing commitment to the golf software industry. We are dedicated to meeting the needs of golf clubs and golf courses today, along with planning for the future.