Our CPS B.V. customers have worked closely with Bartje Meijboom over the last sixteen months. Bartje’s role at CPS has come to an end. As we wish her the best going forward, let’s review the support improvements implemented over those last sixteen months.
Among our improvements, CPS USA established a European support team headed by Benjamin DiYanni, Support Department Supervisor. This team is dedicated to managing and monitoring your support requests.
To submit a support request, you contact your European support team with any problems or questions by sending an email to email@example.com. Every email to firstname.lastname@example.org will create a support ticket in our tracking system. This ticket can be handled by any of our support agents in Europe, Asia, or the United States and can also be tracked by support and service managers. All communication about your support request is recorded in the system to ensure your issue is dealt with as soon as possible by a team of support agents.
Last year, CPS also increased our hours of available technical support from 9:00 to 21:00, Central European Time. In case of an emergency before or after business hours, please call the EU customer support line +31 20 450 99 81. You will be given an option to page the technician on call, ensuring a response as soon as possible.
We appreciate your business and are dedicated to meeting the needs of golf clubs and golf courses today, along with planning for the future.
We will have more exciting announcements in the near future, so stay tuned!
CPS B. V.