At Club Prophet Systems we are always looking for ways to improve the services we provide to you, our customer and partner.
In January 2017, we will implement new support procedures to provide you with better customer support year around.
This is how we will improve our support in 2017:
We have improved our integration with the USA and EU customer support department that will automatically forward calls to our USA support desk as needed.
With the new integration to the USA, we now extend our effective opening hours. The new opening hours will be: 08.30 AM - 10.00 PM CET*
We have set up an advanced ticketing system with advanced email automation**.
We now have emergency pager support during weekends. If you have a true emergency (i.e. you system is down), you will have the means to page a support technician during your call into the support office. If it is not an emergency, please leave a message and your call will be returned on the next business day.
* Please note the support calls transferred to the USA are English language only.
**We have deployed a major upgrade to our internal tracking systems to support this effort. One of the new enhancements in our ticketing system is more advanced email automation. If you send an issue to SupportEU@ClubProphetSystems.com you will receive automated emails that will keep you informed of the status of your issue. This will minimize some of the back and forth communication on support issues and provide some transparency on the work that is being done for you.
If you have any questions or comments, please contact our support department and talk with one of the support team supervisors. You can also send any questions or comments to SupportEU@ClubProphetSystems.com.
Support Team Supervisors
Sean Connors, COO
Jim Weatherell, CFO
Tom Robshaw, President
Rick Robshaw, CEO